Aide is a customer support AI tool that quickly identifies and solves problems. Leveraging AI models, Aide assists agents with faster response times, more uniform replies, and features for executives to optimize decision-making and increase operational efficiency. Communications are streamlined, repetitiveness is cut, and resolution turnaround is shortened. Likewise, labour is reduced, allowing the support team to focus on more complicated matters. An array of use cases are available with Aide such as automated labeling, surfacing of information, customer experience management and knowledge management. Aide also provides expert-level solutions for recurring issues, identifies areas for improvement, and creates more effective products and resolutions to ease the burden on support staff.
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