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About Knowmax

Knowmax is an AI-enabled knowledge platform that can offer personalized solutions and omnichannel support to industries like telecommunications, banking, insurance, e-commerce, media, healthcare, travel, automotive, and utilities. It supplies decision trees, a data store, graphic manuals, and visual assistance to streamline complex processes and workflows. It also allows for the creation of self-service help guides and utilizes a cognitive decision tree without code to allow for quick integration with CRM for quicker resolution and personal experiences. Knowmax can decrease the time needed to learn, eliminate errors and reduce AHT and increase CSAT and FCR. It provides a Google-like search engine to give easy access to the needed knowledge across platforms quickly.

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