About Twig AI

TeamSync Software Inc.'s AI tool is engineered to assist support agents through Twig's examination of documents, expertise database, and previously answered support tickets- optimizing productivity and heightening response accuracy while reducing costs. The model is constructed using data available in the public domain, and has earned commendable reviews from CX directors who have employed it for augmenting product excellence, eliminating discrepancies in support, and augmenting response time. The system also works alongside widely used information libraries and comes with facilities such as PII redaction and feedback cycles to supercharge agent productivity and uphold high quality of answer.

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